FAQ

What are the Copyright and Trademark rules for SWAS, ITHC, and Sue OVery Designs?

Purchasers are buying the single copy of our In The Hoop Club®, Think Inside the Hoop®, Serge~Broidery®, Patterns, and embroidery designs for themselves and may NOT sell, trade, give, exchange, or otherwise share SWAS actual files. This breaks federal copyright and trademark laws. We put our heart and souls into our work and hope you appreciate the time and effort by respecting these laws.

Can I sell finished items made from your patterns, Think Inside the Hoop®, Serge~Broidery®, or with your embroidery designs stitched on them?

Sure, from one entrepreneur to another…we encourage it. Please, if you will be selling more than 200 pc of one single item, please ask for a licensing agreement. We love seeing pictures, so send to Info@SueOVeryDesigns.com

May I use pictures from your website, blog, Facebook, or other social medias to showcase what I will be selling?

Yes you may. Be sure to give photo credit by listing www.SealedWithAStitch.com  www.InTheHoopClub.com www.SueOVeryDesigns.com website somewhere near the photo.

 

Having issues with browsing and placing an order?

Try clearing your cookies, cache, and reboot your computer. Our website prefers Firebox or Google Chrome for a browser.

Don't have a Paypal account?

SWAS has chosen to use Paypal for our payment processor. Because of this we are able to accept Mastercard, Visa, American Express, and Discover and all payments are made through Paypal. You do NOT need to have a Paypal account to use a credit card on our site.

NOTE: When you're ready to check out, you will be directed to a Paypal page that has the OPTION to checkout WITHOUT a Paypal account. The link will be on the bottom right hand side.

Where is my order?

Once your order has been placed them items are in “My Account”.

 

 

You will also be sent an Email with links. Check your spam folder and add Sue@SealedWithAStitch.com to your contacts for future emails to prevent spam. If you need additional assistance please contact Sue@SealedWithAStitch.com.

 

When downloading machine embroidery files from Sealed With A Stitch, they will be "zipped".

This is done to quickly and successfully get your designs to your computer.

Unzipping files is very easy, usually done with a mouse click or two. How it's done depends on which computer system you are running and which zipping tool you have installed.

Here are links that will help walk you through this easy process:

How Do I Unzip a File in Windows XP?

How Do I Use the WinZip Utility in Windows 2000 or Earlier?

How Do I Unzip A File In Windows 7?

How Do I Unzip A File On A Mac Computer?

How do I get my design?

(Firefox example)

1-Log into your account & Go to Downloads and find design, 2-Choose the highlighted design name, 3-This will launch a OPEN or SAVE box, 4-In the upper right corner of your browser you will see a blue arrow, 5-Click on the arrow and click on the first drop down "Download", 6-This will launch your Windows Explore or on a Mac will open your Finder. Save designs where you choose.

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My PES files won't OPEN in my BOX or software?!? PESv6 vs. PESv4

Your software PE-Design or Palette most likely reads an older version of PES extension. We save ALL our files in the PESv6 (the most up to date offer the best quality). If you need an older version of the PES file, not a problem, just send an email to Sue@SealedWithAStitch.com and we will send right over.

Palette updates found here: http://babylock.com/downloads/#software

PE-Design updates found here: http://www.brother-usa.com/Support/#.U8a6V6jXczs

 


Are instructions included with the designs? I can't find them.

There are instructions included for any of our Think Inside the Hoop®, Serge~Broidery®, Patterns, or some design projects advertised in which instructions were included.

NOTE: If you are viewing your designs in embroidery software you will NOT see our instructions as they are in a PDF file.

PC users: Go to My Computer Drive where your designs area Open the folder inside that folder will be:

Color Breakdowns: Color steps for each design

Designs: Folders for Each format

Images: JPGs for designs

Instructions: PDF document of the instructions

Copyright information

Mac users: Go to Desktop Find the folder you placed your order in:

Inside that folder will be:

Color Breakdowns: Color steps for each design

Designs: Folders for Each format

Images: JPGs for designs

Instructions: PDF document of the instructions

Copyright information